It does sound like the resistors have burnt out and if speed 3 drops out it only leaves speed 4 directly running through no resistors.
Here is a link to the part which is incredibly cheap - fitting may be a little awkward but easy enough to replace
https://www.ebay.co.uk/itm/370625832914?fits=Car+Make%3AVW|Cars+Year%3A2012|Model%3ATouran&_skw=2012+vw+touran+heater+resistor&itmmeta=01JJP7V9E9KSY7N66MPF2HBNVX&hash=item564b0567d2:g:8cEAAOSwhilZaIht&itmprp=enc%3AAQAJAAABAHoV3kP08IDx%2BKZ9MfhVJKn%2BBd4b61r9iUk5%2Fni3yiSZj5X%2Be0hU4IK8WwT8qKVFWC%2FkcRTTnAu1395RkkrqdEk5vHPx3AgcWnYw2L84rYqk4713Rm208dVjfWBPVzexWeWvOZynUIAxkgiiQGgouYywmmX2%2F1Zq5cUYWsislXEsdV8WYGNNsvEIwYjyqNH38aUVpnxLXG4tb7oB5FkIm%2BHU98TCM%2Bu3NhYp7erJn2NK6bU5Jr2l%2FqDdwZYtlcaCMNkUWRGU%2FwGIhiTeAR5xe1JdxorzqcZU9dgdTheY4rv74Mo4AZDqyds3btv3FUXJplfQ3Hdu8mDZk1N2c8yqaN8%3D|tkp%3ABFBMpJftx5Vl